Made in the UK | Est. 1939

Privacy Policy & Cookies

Reasons/purposes for processing information

We process personal information to enable us to provide manufacturing services, promote our goods and services, maintain our accounts and records and to support and manage our staff. We also process personal information using a CCTV system to maintain the security of the premises and for preventing and investigating crime.

Type/classes of information processed

We process information relevant to the above reasons/purposes. This may include:

  • Name and address
  • Next of Kin
  • Financial (banking) details
  • employment and education details
  • goods or services

Who the information is processed about

We process personal information about:

  • our employees
  • customers and clients
  • suppliers and services providers
  • advisers, consultants and other professional experts
  • individuals captured by CCTV images

Who the information may be shared with

Where necessary or required we share information with:

  • family, associates and representatives of the person whose personal data we are processing
  • employment and recruitment agencies
  • current, past and prospective employers
  • educators and examining bodies
  • central government
  • suppliers and service providers
  • debt collection and tracing agencies
  • payroll organisations
  • any organisation who we are required to share information with by law

Use of CCTV

CCTV is used for maintaining the security of our property and premises and for preventing and investigating crime. For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. Where necessary or required this information is shared with any of the above.

Email Marketing

We use MailChimp as our email marketing platform. You acknowledge that information provided to us may be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

WEBSITE PRIVACY POLICY

This privacy policy sets out how Alwayse Engineering uses and protects any information that you give Alwayse Engineering when you use this website. Alwayse Engineering is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Alwayse Engineering may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may process individuals’ data using legitimate interests as a lawful basis for processing. This means we may process personal information if we have a legitimate and necessary reason to do so, and as long as the interests of the individual do not outweigh the legitimate interests of the business.

Personal data may be collected if publicly available (e.g. online sources), or when provided to us during the course of quoting, ordering and other business processes. Data is securely stored and may be processed for the purposes of legitimate business interests such as order fulfilment, invoicing, and marketing communications. Data will only be held while legitimate business interests are ongoing and require retention of the data, and will be removed within a reasonable time once the relevant business processes have ceased. Individuals can unsubscribe from marketing communications or request their data is deleted by emailing [email protected] or by writing to Alwayse Engineering, 6 Miller Street, Birmingham, B6 4NF, UK.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use IP Tracking

We use IP address tracking technology to identify businesses visiting our site and the pages that are being used. This helps us analyse data about web traffic in order to develop and improve our website for business visitors. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. We use Google Analytics to collect website usage statistics without personally identifying individual visitors to Google. The main cookie used by Google Analytics is the '__ga' cookie. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We may transfer personal data to third party service providers outside the EU operating under the EU-U.S. Privacy Shield Framework. We use MailChimp as our email marketing platform. You acknowledge that information provided to us may be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the General Data Protection Regulation. A small fee may be payable. If you would like a copy of the information held on you please write to Alwayse Engineering Limited, Miller Street, Birmingham B6 4NF UK.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
GA Cookie used by Google Analytics

Quality Testing

Quality Testing

ALWAYSE Engineering is quality registered to ISO 9001 and has a rigorous policy of testing, utilising our specially designed test equipment.

Case Studies

Case Studies

Ball Units from ALWAYSE are used in many different industries. Take a look at some recent applications.

Catalogue

Catalogue

Our current Catalogue 14 is available as a PDF.

What is the Ball Unit Identifier?

The Alwayse Ball Unit Identifier allows you quickly identify suitable units based on 2 key criteria. By choosing from the options listed you will be given a variety of ball transfer products which meet your needs.

If you know the Alwayse part number enter it and you will be taken directly to the appropriate information. You can also enter other companies’ part numbers to find the Alwayse equivalent.

Fixing Method

Choose the appropriate fixing for your application if known.

Load Capacity

Choose the maximum load capacity required. Please note that these are for a load up orientation. For load down or other orientations please note that the maximum load capacity may be reduced.

More Information

Ball Unit Identifier

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